Product/The 8 Operations/Communications

Communications

Unified inbox across email, WhatsApp, in-app, and phone. TIA drafts. You send when judgement matters.

4

Channels in one inbox

< 5min

Avg response time

Voice

Replies in your tone

01·What it does

The full picture.

Clients reach out wherever it is convenient for them. Email, WhatsApp, your booking page, sometimes a phone call. Tealfeed unifies all of it into one inbox, threaded per client.

TIA drafts the routine replies in your voice. You glance, approve, send. You only step in when the message needs you.

02·Key capabilities

What you get out of the box.

Email

Threaded per client, with full booking and payment context.

WhatsApp + in-app

Same inbox, same threading. WhatsApp Business and your booking-page chat, unified.

Phone calls

Inbound and outbound, with transcription and post-call recap drafted by TIA.

Smart drafts

Every incoming message gets a suggested reply in your voice. Send-as-is or edit.

03·The split

What TIA runs. Where you stay in charge.

TIA HANDLES
  • Routes incoming messages to the right thread
  • Drafts replies using full client context
  • Transcribes calls and generates recap notes
  • Flags messages that need your tone or judgement
YOU STAY
  • Send replies that matter (high-value, sensitive, complex)
  • Decide when to escalate from text to a call
  • Adjust the voice tuning over time
  • Hold the boundaries on after-hours communication

Ready to put Communications to work?

Free to start. Set up in under five minutes.